bf345 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal information bf345 collects, how it is used, who it may be shared with, and the rights you hold over your own data as a player based in Bangladesh.
Our Privacy Commitment
bf345 is committed to protecting the personal information of every player who registers and uses our platform. We collect only the data we genuinely need to operate a safe, fair, and compliant gaming service for Bangladesh players. We do not sell your personal data to third parties, and we do not use your information for purposes beyond those described in this policy.
This Privacy Policy applies to all users of the bf345 website accessible at bf345.app, including visitors who browse without registering and registered players who use the full range of casino, live dealer, and cricket betting services. By accessing or using the bf345 platform, you acknowledge that you have read and understood this Privacy Policy.
1Information We Collect
bf345 collects personal information in three main ways: information you provide directly when registering or using the platform, information generated automatically by your device and session activity, and information obtained from third-party payment and identity verification partners where required.
Information You Provide Directly
When you register an account or interact with bf345 support, we may collect:
- Your Bangladesh mobile number used for OTP registration and account authentication.
- Your full name and date of birth, as provided during KYC verification.
- A copy of your national ID card (NID) or passport, uploaded as part of identity verification.
- Your registered payment account details (bKash number, Nagad number, Rocket number, or Upay number) used for deposit and withdrawal transactions.
Information Generated Automatically
When you access and use the bf345 platform, certain information is collected automatically by our systems. This includes:
- Your IP address and approximate geographic location (city or district level, not precise GPS coordinates).
- Device information including device type, operating system version, browser type and version, and screen resolution.
- Session activity data including pages visited, games played, betting history, session start and end times, and time spent on each feature.
- Cookie identifiers and similar tracking tokens that help us maintain your session and deliver a consistent experience across visits.
Information from Third Parties
In limited circumstances, bf345 may receive personal information about you from third-party service providers, including:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status, reference numbers, and whether a payment source is registered in your name.
- Identity verification services confirming the authenticity of NID or passport documents you submit.
- Fraud detection and anti-money laundering (AML) screening services, which may flag transactions or accounts for additional review based on risk signals.
2How We Use Your Information
The table below sets out the purposes for which bf345 uses personal data and the corresponding legal basis for each use.
| Purpose | Legal Basis |
|---|---|
| Account registration, authentication, and ongoing account management. | Contractual necessity — required to deliver the service you signed up for. |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. | Contractual necessity — required to fulfil the financial transactions you initiate. |
| Age verification and KYC identity checks to confirm eligibility (21+ requirement). | Legal obligation — required to comply with responsible gaming and anti-fraud obligations. |
| Providing customer support and responding to account-related queries and complaints. | Legitimate interest — to maintain service quality and resolve disputes fairly. |
| Sending promotional offers, bonus notifications, and game updates (with your consent). | Consent — you may withdraw consent for marketing communications at any time by contacting support. |
| Fraud detection, AML monitoring, and platform security including detection of prohibited activities. | Legal obligation and legitimate interest — to protect the integrity of the platform and all users. |
3Legal Basis for Processing
bf345 processes personal data only where a valid legal basis exists. The four legal bases we rely upon are:
- Contractual necessity: processing required to register your account, accept and process bets, and manage deposits and withdrawals.
- Legal obligation: processing required by anti-money laundering rules, age verification requirements, and platform integrity obligations.
- Legitimate interests: processing for fraud prevention, platform security, customer support, and service improvement that does not override your fundamental rights.
- Consent: processing for optional marketing communications, including promotional offers and bonus notifications. You may withdraw this consent at any time.
4Sharing Your Information
bf345 does not sell, rent, or trade your personal information. We share data only in the limited circumstances described below, and only to the extent necessary for the purpose stated.
Service Providers
We share personal data with carefully selected third-party service providers who process data on our behalf. These providers are contractually bound to use your data only for the specific purpose we engage them for and to maintain appropriate security standards. Categories of service providers include:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to process the financial transactions you initiate on the platform.
- Identity and age verification services — to confirm that you are who you say you are and that you meet the 21+ age requirement.
- Cloud hosting and infrastructure providers — to store account data, game records, and transaction history securely. These providers operate under strict data processing agreements.
Legal and Regulatory Disclosure
bf345 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law, or where we determine in good faith that disclosure is necessary to protect the rights, property, or safety of bf345, our players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.
bf345 will never proactively share your personal data with advertisers, data brokers, marketing networks, or social media platforms. Any sharing outside the categories described above would constitute a breach of this policy and is not permitted.
5Cookies and Tracking Technologies
bf345 uses cookies and similar tracking technologies to operate core platform functions, improve your experience, and keep your session secure. This section explains the types of cookies we use and how you can manage them.
Essential Cookies
Essential cookies are required for the platform to function. They maintain your login session, remember your language preference, and ensure that game sessions and transactions are linked correctly to your account. You cannot opt out of essential cookies while using the platform, as they are technically necessary for the service to operate.
Analytics Cookies
We use analytics cookies to understand how players navigate the platform, which features are most popular, and where technical issues may be occurring. This data is aggregated and anonymised — it is not used to identify you personally. Analytics data helps us improve the bf345 platform experience for all Bangladesh players.
Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, or block cookies. Please note that blocking essential cookies may prevent some or all of the bf345 platform from functioning correctly. For instructions on managing cookies in your specific browser, consult your browser's help documentation.
bf345 does not use third-party advertising cookies or cross-site tracking cookies. We do not participate in behavioural advertising networks. Your browsing activity on the bf345 platform stays within bf345 and is not shared with advertising platforms.
6Data Retention
bf345 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
- Account data (registration details, KYC documents, payment account references): retained for the lifetime of your active account plus a minimum of 5 years following account closure, in order to meet anti-money laundering record-keeping requirements.
- Transaction records (deposit and withdrawal history, bet records): retained for a minimum of 5 years following the date of each transaction, consistent with financial record-keeping best practice.
- Customer support communications: retained for 2 years from the date of each interaction, to allow for dispute resolution and service quality review.
- Analytics and session data: retained in anonymised, aggregated form indefinitely for platform improvement purposes. Identifiable session data is deleted within 12 months of collection.
7Data Security
bf345 takes data security seriously and implements a range of technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Our security measures include:
- 256-bit SSL/TLS encryption applied to all data transmitted between your device and the bf345 platform.
- Encrypted storage of sensitive account data at rest, including KYC documents and payment account references.
- Access controls ensuring that bf345 staff can only access personal data on a strict need-to-know basis, with all access logged and auditable.
- Regular security assessments and vulnerability checks on our platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
In the event of a data breach that is likely to result in a risk to your rights or freedoms, bf345 will notify affected players without undue delay. If you believe your bf345 account has been compromised, contact support immediately at [email protected].
8Your Data Rights
As a bf345 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.
To exercise any of your data rights, please contact our support team at [email protected].
9Children's Privacy
The bf345 platform is strictly intended for adults aged 21 and above. bf345 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual who is underage, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an account on bf345, please contact us immediately at [email protected].
10Third-Party Links
The bf345 platform does not contain links to third-party websites or services. All links within the platform navigate between pages of bf345 itself. This Privacy Policy applies solely to data collected and processed by bf345 via bf345.app. bf345 is not responsible for the privacy practices of any third-party payment providers you interact with directly through their own interfaces (for example, the bKash or Nagad app on your phone). We encourage you to review the privacy policies of your payment providers separately.
11Changes to This Privacy Policy
bf345 reserves the right to update this Privacy Policy at any time. When we make changes, the revised policy will be published on this page with a new Last Updated date. We will provide additional notice of material changes by sending a notification to your registered mobile number or displaying a prominent notice within the platform. Your continued use of bf345 following publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you disagree with any changes, you should cease using the platform and may request account closure by contacting [email protected].
12Contact Our Privacy Team
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bf345 handles your personal information, please contact our support team. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).
Email our support team: [email protected]
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